Enterprise Troubleshooting Platform

I led UX for an internal enterprise platform used by service and support teams to diagnose and resolve EV charging and vehicle connectivity issues. The goal was to simplify complex technical workflows and enable faster, more reliable problem resolution across customer service operations.

 

Working closely with engineering and operations teams, I redesigned key diagnostic flows and surfaced critical system data in a clear, actionable format. This reduced issue resolution time by approximately 70%, lowered support costs, and improved the overall customer support experience.